So sorry that we don’t offer exchanges service right now. If you are totally not satisfied with the item(s), please contact us via firstname.lastname@example.org to apply for a refund. Our customer care staff will be happy to select a nearest return address for you.
We’ll gladly accept returning any unworn, unwashed, or defective merchandise purchased on dolceliberta.com by mail. You get 15 days to return your items starting from the order received date. Returns made within 15 days of the order received date will be issued a full refund to the original form of payment.
You may return most new, unopened items within 15 days starting from delivered date for a full refund. Full refund will be issued to the original form of payment within 24 hours (excluding weekends and bank holidays) after we finding your returned item is complete.
We strongly recommend sending us 3 photos to email@example.com
* one of the item
* one of item in the logo package
* another of outer mail package
Once getting your photos we will send you the return address. Also, It’s very kind if you can mention the return reason to get a prioritized processing and better service.
By the way, please keep us informed of the tracking number after sent, so we can process the refund within 24 hours ( as earliest as possible ) once getting the parcel.
You could also contact firstname.lastname@example.org with a photo of the damage, defect or the wrong item or size you received, as well as your order number. You will get full refund in store credits without returning item(s).
Please take attention:
Unfortunately, we currently don’t cover return shipping costs. All other return shipping fees are customer's responsibility.
And only regular priced items may be returned, clearance and end of season sale items cannot be returned.
We strongly recommend that you use a traceable service when returning your item(s). This way you’ll know that it’s been delivered to us. If possible, please send us the tracking code and label picture to email@example.com, so we can facilitate the refund. You will receive an email as soon as your parcel arrives back at our warehouse, and another after your refund processed.
** Please do not return item directly to Sender Address without notifying us, this warehouse address only for processing orders not for return service.
Thanks very much for your understanding!
REFUNDS AND PROCESSING
Refund on money
Refunds will be processed within 24 hours (excluding weekends and bank holidays) after we finding your returned item is complete. The funds should appear on your bank statement within 3-5 working days (accurate duration depends on your card issuer). You will receive an email after your refund processed.
Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement. These are estimated processing times:
Credit Card: 3-7 business days
If you paid with a gift voucher or store credit, this will be credited back to your Dolce Liberta account.
Refund on store credits
If you find returning parcel a bit bother, please contact firstname.lastname@example.org with a photo of the damage,defect or the wrong item you received, as well as your order number.We will make full refund in store credits without requesting item(s) return. You can use the store credits in the following order.
For more questions please check our FAQs or contact us directly.